{"id":21,"date":"2025-09-11T21:01:41","date_gmt":"2025-09-11T21:01:41","guid":{"rendered":"https:\/\/ezzora.shop\/?page_id=21"},"modified":"2025-10-31T22:54:03","modified_gmt":"2025-10-31T22:54:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ezzora.shop\/?page_id=21","title":{"rendered":"FAQs"},"content":{"rendered":"\n<p><strong>Q: How can I place an order?<\/strong><br>You can easily shop on our website by adding products to your cart and completing checkout. If you run into any technical issues (like payment errors or checkout problems), our 24\/7 live chat team is available to guide you step by step.<\/p>\n\n\n\n<p><strong>Q: Can I change or cancel my order after placing it?<\/strong><br>Yes, as long as your order has not been shipped. Once shipped, we\u2019re unable to make changes or cancel it. For urgent requests, please reach out via live chat or email us at <strong><a><a href=\"mailto:info@ezzora.shop\">info@ezzora.shop<\/a><\/a><\/strong> during business hours.<\/p>\n\n\n\n<p><strong>Q: Do you offer free shipping?<\/strong><br>Yes, we provide free shipping across the USA.<\/p>\n\n\n\n<p><strong>Q: How long does delivery take?<\/strong><br>Most orders are delivered within <strong>2\u20136 business days<\/strong>, depending on your location. For more details, please see our <a href=\"https:\/\/ezzora.shop\/?page_id=30\" data-type=\"page\" data-id=\"30\">Shipping Policy<\/a>.<\/p>\n\n\n\n<p><strong>Q: Do you ship outside the USA?<\/strong><br>At the moment, we only ship within the USA. If international shipping becomes available, we\u2019ll update our policy accordingly.<\/p>\n\n\n\n<p><strong>Q: What is your return policy?<\/strong><br>We accept returns within <strong>30 days <\/strong>after delivery, provided the item meets our eligibility criteria. For full details, please review our <a href=\"https:\/\/ezzora.shop\/?page_id=23\" data-type=\"page\" data-id=\"23\">Refund &amp; Returns Policy<\/a>.<\/p>\n\n\n\n<p><strong>Q: Who covers the return shipping cost?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to our mistake (wrong item, damaged, or defective), we\u2019ll cover the shipping cost.<\/li>\n\n\n\n<li>If the return is due to customer error (wrong size, color, or product ordered), the return shipping cost is the customer\u2019s responsibility.<\/li>\n<\/ul>\n\n\n\n<p><strong>Q: Can I return an item if I just change my mind?<\/strong><br>No, we don\u2019t accept returns or refunds for change of mind after the order has shipped. If your order hasn\u2019t shipped yet, you can request to alter\/change your order or even request for the cancellation (if not ready to buy yet). But, once the order is shipped from our end, you have to receive it anyway and apply for a refund, exchange, or return, etc (whatever suits in your condition).<\/p>\n\n\n\n<p><strong>Q: When will I receive my refund?<\/strong><br>Refunds are issued within <strong>7 business days<\/strong> after we receive and inspect your return. Please note, your bank or card provider may take additional time to process the refund.<\/p>\n\n\n\n<p><strong>Q: What should I do if my order arrives damaged or defective?<\/strong><br>Contact us right away via email or live chat and include photos of the issue. We\u2019ll arrange a free replacement or a full refund.<\/p>\n\n\n\n<p><strong>Q: What if I receive the wrong item or wrong size, color, or weight?<\/strong><br>If it\u2019s our error, we\u2019ll cover the return and replacement costs. If it\u2019s due to an incorrect selection by the customer, you may return the item at your own expense.<\/p>\n\n\n\n<p><strong>Q: Is my payment information safe?<\/strong><br>Yes, all transactions are secured with industry-standard encryption. We never store financial details on our servers.<\/p>\n\n\n\n<p><strong>Q: How can I track my order?<\/strong><br>You can track your order anytime using the <strong>\u201c<a href=\"https:\/\/ezzora.shop\/?page_id=20\" data-type=\"page\" data-id=\"20\">Track Your Order<\/a>\u201d<\/strong> link, conveniently located in both the header and footer of our website.<\/p>\n\n\n\n<p><strong>Q: How do I contact customer support?<\/strong><\/p>\n\n\n\n<p><strong>Live Chat<\/strong>: Available 24\/7 for instant help<\/p>\n\n\n\n<p><strong>Email<\/strong>: <a href=\"mailto:info@ezzora.shop\">info@ezzora.shop<\/a> (Mon\u2013Fri, 9 AM\u20136 PM GMT-05:00)<br><br><strong>Also, Follow us on Social Media:<br><\/strong><a href=\"https:\/\/www.facebook.com\/share\/1TTrEzhmSA\/?mibextid=wwXIfr\">Facebook<\/a><br><a href=\"https:\/\/www.instagram.com\/ezzora.shop?igsh=bWFrdm51cG00bHZh&amp;utm_source=qr\">Instagram<br><\/a><a href=\"https:\/\/pin.it\/5dfO5BbWv\">Pinterest<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q: How can I place an order?You can easily shop on our website by adding products to your cart and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ezzora.shop\/index.php?rest_route=\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ezzora.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ezzora.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ezzora.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ezzora.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21"}],"version-history":[{"count":5,"href":"https:\/\/ezzora.shop\/index.php?rest_route=\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":745,"href":"https:\/\/ezzora.shop\/index.php?rest_route=\/wp\/v2\/pages\/21\/revisions\/745"}],"wp:attachment":[{"href":"https:\/\/ezzora.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}