Q: How can I place an order?
You can easily shop on our website by adding products to your cart and completing checkout. If you run into any technical issues (like payment errors or checkout problems), our 24/7 live chat team is available to guide you step by step.
Q: Can I change or cancel my order after placing it?
Yes, as long as your order has not been shipped. Once shipped, we’re unable to make changes or cancel it. For urgent requests, please reach out via live chat or email us at info@ezzora.shop during business hours.
Q: Do you offer free shipping?
Yes, we provide free shipping across the USA.
Q: How long does delivery take?
Most orders are delivered within 2–6 business days, depending on your location. For more details, please see our Shipping Policy.
Q: Do you ship outside the USA?
At the moment, we only ship within the USA. If international shipping becomes available, we’ll update our policy accordingly.
Q: What is your return policy?
We accept returns within 30 days after delivery, provided the item meets our eligibility criteria. For full details, please review our Refund & Returns Policy.
Q: Who covers the return shipping cost?
- If the return is due to our mistake (wrong item, damaged, or defective), we’ll cover the shipping cost.
- If the return is due to customer error (wrong size, color, or product ordered), the return shipping cost is the customer’s responsibility.
Q: Can I return an item if I just change my mind?
No, we don’t accept returns or refunds for change of mind after the order has shipped. If your order hasn’t shipped yet, you can request to alter/change your order or even request for the cancellation (if not ready to buy yet). But, once the order is shipped from our end, you have to receive it anyway and apply for a refund, exchange, or return, etc (whatever suits in your condition).
Q: When will I receive my refund?
Refunds are issued within 7 business days after we receive and inspect your return. Please note, your bank or card provider may take additional time to process the refund.
Q: What should I do if my order arrives damaged or defective?
Contact us right away via email or live chat and include photos of the issue. We’ll arrange a free replacement or a full refund.
Q: What if I receive the wrong item or wrong size, color, or weight?
If it’s our error, we’ll cover the return and replacement costs. If it’s due to an incorrect selection by the customer, you may return the item at your own expense.
Q: Is my payment information safe?
Yes, all transactions are secured with industry-standard encryption. We never store financial details on our servers.
Q: How can I track my order?
You can track your order anytime using the “Track Your Order” link, conveniently located in both the header and footer of our website.
Q: How do I contact customer support?
Live Chat: Available 24/7 for instant help
Email: info@ezzora.shop (Mon–Fri, 9 AM–6 PM GMT-05:00)
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